Job Description
Success Profile - Qualification and Experiences
Qualifications:
• Bachelor degree or MBA in Economics; Bank; Customer segments or related fields.
• Language (English): According to the Bank's regulations.
Professional Experience:
• 8+ years of experience in portfolio management, customer engagement management in the finance/banking industry or equivalent organizations.
• Have in-depth professional experience in data analysis, building a management reporting system to track performance indicators related to customers.
• Experience in reading and analyzing reports on market research, understanding the competitor market, ....
• Understand the technology and system background and make some requirements for the data analysis team.
• Experience in designing customer retention management frameworks, building customer retention programs and campaigns for each segment based on CVP to optimize customer life cycle value.
• Experience in project management or E2E management according to the customer journey.
• Experience and understanding of change management.