Job Description
Key Accountabilities (2)
II. Professional Responsibilities
1. Implement the field strategy, search, verify information and urge customers to pay :
- Receive customer list, study historical records to understand customer information, debt and arrange priority list for handling, prioritize the implementation of collection of high-risk customers
- Implement Field Collections according to the right scenario and strategy, fully record operational results on the data system, ensuring KPIs are met.
2. Implement the risk mitigation plan arising in the process of Field Collection:
- Receipt of customer requests
- Evaluate and analyze the current situation of customers and/or operational status
- Proposing on suitable risk mitigation plan
- Deploy the approved risk mitigation plan
3. Participate in fraud detection in the operational process:
- Implement fraud detection in the process of checking customer records and actually touch to customers
- Notify manager about customers with fraud signal
- Coordinate with related parties to provide customer information with the consent of competent approval.
4. Contribute to the development/correction of policies, collection operation methods
- Receive requests for participation/commenting on documents
- Research and propose comments/construction/editing of documents