Job Description
Key Accountabilities (1)
1. Customers: Onboard customers, inform customers about suitable products to bring the best experience to customers
- Receive customer information to inform customers about products/services via virtual channels which are suitable to customer's needs and comply with products procedure and policy or refer to other sales force to bring the best experience to customers
- Onboard and take care new customers
2. Product and Service: ensure and improve service quality, create the best customer experience
- Update information on product, process/ guideline, MKT campaign, sales campaign and guideline to provide best service to customer
- Informcustomers about products and support based on customer's request precisely, comprehensively, timely to comply with products procedure, policy and SLA
- Take care customer, receive and handle customer issues
- Suggest and propose ideas with relevant units to improve product, process to make it become more efficient