Back to jobsResponsibility for 2nd level network support for internal and external customers – from incident intake through to qualified troubleshooting, root cause analysis, and resolution.
Active contribution to the technical and methodological development of our network and security services – bringing your ideas directly into our service and operational processes.
Implementation of network security rules based on established processes and policies to ensure the secure operation of our systems.
Close collaboration and coordination with upstream and downstream support teams to ensure smooth communication and fast resolution of issues.
Planning, creation, and coordination of changes, as well as support during implementation within our production environments.
Creation and maintenance of system and operational documentation in line with ITIL-based processes and standards.
Coordination of external service providers and ensuring agreed service quality levels are maintained.
Support with the configuration, maintenance, and upgrade of network and security systems.
Shared responsibility for monitoring systems and services, including proactively initiating measures when issues are identified.
Participation in an on-call rota to support 24/7 operations.
