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Job Description
WHAT YOU'LL BE DOING:
Principal Responsibilities:
- Ability to develop/Configure automation processes (Flows, Approval Process, Workflows, Process Builder)
- Clearly understand the business use cases and requirements to document the technical solution
- Collaborate with the Business Analysts to document requests for enhancements and defects
- Document and create technical design deliverables such as technical specifications, wireframes, prototypes, user stories, test cases, and scripts as necessary
- Conduct qualitative and robust QA testing and validation within the defined scope of the request or project
- Work with the development team, providing detailed level of effort estimates for any proposed solutions while articulating the benefits and risks to the Customer Applications Team
- Maintain a catalog of process documentation, identifying key risks and testing requirements to ensure releases do not negatively impact another area or process
- Understand and follow the Enhancement & Defect Governance process to align the team on prioritization, capacity, and release processes
- Assist the implementation team with grooming the backlog enhancement list
- Act as a point of escalation for the Service Desk for advanced issue resolution related to customer applications
- Improve skills in Force.com products by completing Salesforce trailhead trails
- Contribute to the Customer Applications Product Strategy and Roadmap in collaboration with our Business Stakeholders and the Senior IT leadership
- Advocate the adoption of customer applications and identify technical or process enhancements that will increase operational efficiencies
- Keep up to date with the new system releases and new features
- Perform other duties and responsibilities as assigned
Technology:
- Computer, telephone, and electronic office equipment
- Salesforce.com – Sales Cloud, Service Cloud, Field Service Lightning
- MS Office Suite, project management tools (Jira and Smartsheet), data enrichment and data management tools