Sr. Customer Quality Management Engineer

Qualifications:

Education & Experience

• Bachelor’s degree in Engineering, Quality Management, Industrial Management, or related field.
• 5 years of experience in quality engineering, customer quality support, or manufacturing quality roles.
• Experience interacting with customers or handling customer quality issues is preferred.

Skills & Competencies

• Strong communication skills with the ability to interact professionally with customers and internal teams.
• Good problem‑solving and issue‑analysis capability.
• Familiarity with basic quality tools (8D, 5 Why, Fishbone, PDCA).
• Ability to prepare reports, respond to customer inquiries, and manage documentation clearly.
• Good task‑management skills, able to handle multiple priorities.
• English or Japanese reading/writing proficiency is preferred for customer documentation.

Personal Attributes

• Customer‑focused mindset and strong sense of responsibility.
• Detail‑oriented with good teamwork and coordination skills.
• Proactive, willing to learn, and able to work under pressure.