Manager, Talent Attraction Delivery

Duties

Recruiting Operations Leadership

• Collect, evaluate, and prioritize market-specific recruiting needs to inform global roadmap planning and delivery
• Define and maintain the overall ATS platform roadmap, ensuring alignment across markets and functions.
• Oversee day-to-day restaurant recruiting operations processes for the platform across markets.

• Monitor, measure, and improve process efficiency, service delivery, and compliance with policies and regulations globally.
• Evaluate operational metrics / reporting to track performance and inform decision-making.

Process & Technology Enablement

• Partner with Functional Solutions teams to optimize the applicant tracking system and related platforms for scalability and efficiency.
• Identify opportunities to simplify, standardize, and automate recruiting processes across markets.
• Ensure global processes are adaptable for local compliance, culture, and language requirements.

Stakeholder & Relationship Management

• Lead McHire governance processes, ensuring consistent decision-making, issue escalation, and change management across markets.
• Represent the organization in Quarterly Business Reviews (QBRs) with restaurant recruiting vendor(s) to assess performance, share feedback, and identify continuous improvement opportunities.
• Partner with Global Technology, People Systems, and regional Talent Acquisition leaders to ensure smooth execution and adoption of platform enhancements.
• Collaborate closely with the business, markets, Functional Solutions, support teams, global and local technology teams to address escalations, exceptions, and service delivery issues through process improvements / changes.
• Support change management and training efforts to embed new processes and tools across the organization.