Job Description
Department Overview
We are seeking a translation automation expert to support McDonald’s enterprise-wide Language Strategy by operating, optimizing, and sustaining translation automation capabilities within a Translation Management System (TMS) and broader service ecosystem. This role blends technical expertise, workflow execution, and operational governance to ensure high-quality, efficient, and consistent translations across corporate functions and global markets. As part of the Service Experience organization and reporting into the Senior Manager, Service Management – Language Strategy & Automation Lead, this role plays a key part in enabling automated translation at scale, improving translation quality and speed, and supporting user-centered, multilingual service experiences across digital channels.
Duties
- Execute translation workflows within the Translation Management System (TMS), ensuring timely processing and tracking of translation requests.
- Configure and maintain TMS automation rules, workflows, and connectors to support efficient translation operations.
- Maintain and update translation memories, glossaries, and terminology databases.
- Perform initial quality checks on machine generated translations for accuracy and formatting.
- Support dynamic translation capabilities across digital channels (e.g., portal, chatbot, knowledge base) in partnership with platform and product teams.
- Identify translation workflow issues, user friction points, or quality gaps and propose improvements to enhance automation, quality, and performance.
- Coordinate with market proofreaders and functional reviewers to validate translations and incorporate feedback.
- Monitor translation performance, identify issues, and escalate system or workflow problems as needed.
- Analyze translation volumes, reuse rates, turnaround times, and other KPIs to support continuous improvement.
- Support integration efforts between the TMS and platforms such as ServiceNow or content management systems.
- Provide operational support and guidance to functions and markets on translation request best practices.
- Contribute to the development of training materials, job aids, and enablement content for translation processes.
- Apply governance standards for language quality, terminology, and formatting across translation activities.
- Participate in the Language Translations Community of Practice to share insights and support Cross functional alignment.
Qualifications
- 2-4 years of experience working with Translation Management Systems (TMS), localization workflows, or enterprise content translation processes
- Familiarity with machine translation engines, automation tools, and AI enabled translation capabilities
- Strong attention to detail with the ability to identify translation, terminology, or formatting inconsistencies
- Ability to follow established translation standards, governance practices, and operating procedures
- Analytical skills to interpret translation metrics, workflow performance, reuse rates, and quality indicators
- Experience supporting cross functional teams, markets, or global stakeholders
- Strong communication skills with the ability to explain processes and provide user support
- Comfort working with digital platforms and enterprise systems (e.g., ServiceNow, content management tools, localization platforms)
- Problem-solving ability to identify workflow issues and propose process or automation improvements
- Demonstrated ability to learn new tools, adapt to changing processes, and support technology-enabled ways of working