AVP-Customer Intelligence

Area of Responsibilities

Key Activities

Single Source of Truth Reporting (BAU & Adhoc) 

• Consolidate data from multiple sources to ensure consistency and accuracy
• Validate and reconcile data across systems
• Develop standardized reporting frameworks and definitions
• Handle ad hoc data requests and analysis

Dashboard & Reporting Automation 

• Design and develop dashboards for business users

• Automate recurring reports and workflows

• Optimize data pipelines and reporting processes

• Continuously improve visualization and user experience

Master Data Management & Governance

• Define and enforce data governance policies and standards
• Maintain and update master data across systems
• Ensure data quality, integrity, and consistency
• Coordinate with stakeholders on data ownership and access controls

Risk Monitoring & Early Warning System 

• Identify key risk indicators and thresholds
• Develop monitoring tools and alerts
• Analyze trends and detect anomalies
• Collaborate with stakeholders on risk mitigation actions

Stakeholder Reporting & Communication

· Translate data insights into clear, business-friendly narratives

· Prepare and present regular performance updates to stakeholders

· Align reporting outputs with stakeholder needs and priorities

· Act as a point of contact for data-related queries and insights