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Job Description
Long Description
Job Responsibilities
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Define and own the enterprise channel management strategy, roadmap, and target architecture
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Lead planning, solutioning, engineering, and delivery of all customer channel platforms
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Ensure seamless integration across digital, core, and network systems
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Govern architecture standards, APIs, security, and operational excellence across channels
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Drive modernization of legacy channels and adoption of new technologies
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Oversee platform reliability, performance, observability, and cost efficiency
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Manage senior stakeholders, vendors, and strategic partners
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Align channel capabilities with customer experience, revenue, and transformation goals
Technical Competencies
SMSC/SMS Gateway & Firewall architecture, routing, and scalability design
USSD, IVR/Voice, and SDP platforms with service flow and API integrations
Charging (OCS/IN) integration for real-time billing and revenue assurance
End-to-end solutioning, capacity planning, and cost-efficient platform design aligned to business needs
Automation and scripting (Shell/Python/API) for provisioning and deployment efficiency
SMPP (v3.4/5.0), SS7 (MAP/CAP/TCAP), SIGTRAN (M3UA/SCTP), Diameter
HTTP/REST APIs and integration automation scripting
Linux administration and MySQL/PostgreSQL databases
Networking fundamentals (TCP/IP, Load Balancer, DNS, Firewall)
Virtualization, Containers, Kubernetes, and CI/CD pipelines