Back to jobsCreate, write, and update internal Knowledge Base articles for Customer Service agents.
Develop and maintain Help Center content for customers.
Manage large-scale updates and content launches
Manage and resolve GT&CC ticket requests
Create engaging visual and video content for Call Centre agents, including onboarding, process training, and refresher materials.
Own the monthly CS Newsletter, gathering content from multiple teams, structuring sections, and distributing updates internally.
Create and run feedback surveys, collecting and analyzing responses to identify improvements and action points.
Submit and share content for translation and publication in multiple markets.
Create and deliver training sessions for the CC, including slides, videos, and interactive materials.
Manage the department’s FleetHub page, ensuring continuous flow of updates, event posts, team communications, milestones, and engagement content.
Adhoc tasks assigned by the manager.
