Back to jobsResponsible for the ongoing maintenance and future planning needs of the company’s desktop environment.
Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.
Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
End-User/Client facing configuration of Office 365
Image Hardware.
Excellent Working Knowledge of Active Directory.
Support Triage steps to determine User, PC, Network, or Application problems
Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA’s
Network Printer installation / troubleshooting
Responsible for SCCM
Responsible for ManageEngine ADSS
Comfortable supporting mobile hardware (iPad, iPhone, Android)
Management and tracking of inventory through the full Asset Management Life Cycle
