Job Description
Key Responsibilities
- Support customer co‑design activities, field trials, and product evaluations
- Complete on‑site investigations of technical and product issues raised by customers
- Act as the primary means of field remediation to resolve technical and quality issues at customer sites
- Support sales demonstrations/presentations at customer sites and trade shows
- Perform training, troubleshooting and field support as needed to ensure successful adoption
- Conduct product evaluations on both Corning and competitor products to support design‑in and customer decision‑making
- Actively pursue, obtain and report competitive information to Product Line Management, Manufacturing and Sales/Marketing.
- Provide technical recommendations and feedback to Sales, Product Line Management, and Manufacturing to solve quality and/or field related issues.
- Travel to manufacturing facilities when needed to support cross‑functional issue resolution and share customer feedback and technical insights from the field
