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Job Description
Job Summary
Senior Community Managers are responsible for the operations & profitability of the community and serve as the day-to-day point of the contact for the residents. They are on-call 24 hours a day and are responsible for administrative activities, marketing, leasing and home sales, property maintenance, budgeting, human resource management and resident relations.
Job Duties
- Markets models, pre-owned and brokered homes for sale in the community. Prepares documents to list and sell homes. (Essential)
- Resolves complaints and responds to issues in a timely manner. (Essential)
- Manages the rent collection process including collecting, posting and depositing income from leasing of rental sites and homes, as well as filing to collect on delinquent debts. (Essential)
- Handles delinquencies and approves eviction proceedings while adhering to Sun's policies. (Essential)
- Monitors, codes and approves invoices for operating expenses and sales related costs. (Essential)
- Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
- Assists with developing and maintaining marketing strategies
- Coordinates lease homes, including repairs, leasing activity, lease-to-purchase sales, refurbishments, re-leasing, closing, and follow-up
- Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations
- Initiates lease renewals and rent increase letters, ensuring timely distribution
- Inspects and recommends purchase and renovation of used/repossessed homes
- Prepares sites for home models; coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
- Handles emergencies that may arise onsite, ensuring adherence to standard operating procedures
- Ensures compliance of safety policies; completes worker's compensation accident and incident reports in a timely manner
- Ensures that community appearance is maintained to Sun's curb appeal standards
- Assists with preparation of budgets; provides accurate data to assist in CapEx and expansion needs
- Reports deficiencies that would adversely affect the operation of the community
- Reviews and compiles property accounting reports for the Accounting Department
- All other duties as assigned
Requirements
- High School Diploma or GED (Required)
- Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)
- 4 years in property management experience, including 2 years of supervisory experience (Required)
- 6 months in prior sales and leasing experience (Required)
- General knowledge of maintenance
- Demonstrated leadership abilities
- Strong organizational skills
- Excellent verbal and written communication skills
- Solid negotiation skills
- Ability to thrive in a fast-paced environment
- Working knowledge of basic accounting principles
- Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
- Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email, and internet
- Flexibility to respond to community needs during non-business hours
- Ability to live on-site within the community (housing provided)
- Must have a valid driver's license