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Job Description
Job Summary
Resort Reservation Specialists create a pleasant and engaging experience for Sun’s RV Resort customers through inbound and outbound call efforts, completing site reservation transactions and selling vacation rental home reservations, vacation enhancers, and upgrades.
Job Duties
- Field incoming phone calls from resort hotline and the field (Essential)
- Respond to incoming web chats ensuring a positive customer experience (Essential)
- Guide incoming callers through the reservation process (Essential)
- Ensures a positive customer experience by effectively managing the site rental process through inbound and outbound calls and Sales Force lead software which includes reservations, payments, and retaining knowledge of all company RV resorts and amenities (Essential)
- Educate guests on resort locations, amenities and bookings (Essential)
- Meets and/or exceeds the targeted calls, site nights, presented/handled call ratios, and revenue creation on a daily, weekly, and monthly basis
- Works with existing customers to obtain potential new customers through referral programs
- Maximizes sales by extending the stays of customers, reserving future bookings, and selling vacation enhancers
- Meets and/or exceeds all reservation goals as assigned
- Adheres to all company policies regarding inbound and outbound calls
- Other duties as assigned
Requirements
- High School Diploma or GED (Required)
- 1 year in sales and customer service experience (Required)
- Excellent customer service and organizational skills
- Strong interpersonal and communication skills
- Basic computer proficiency skills including the ability to use Microsoft Office Suite, email, and internet
- Required Certifications/Licensures:(Valid driver’s license)