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Job Description
Job Summary
The Systems Manager is responsible for overseeing and managing the company’s enterprise-level systems strategy. Their primary role is to ensure that their assigned systems are operating efficiently, securely and effectively to support the manufactured housing, recreational vehicle, accounting/financial, and miscellaneous ancillary business objectives.
Job Duties
- Develops and implements strategic system roadmap and initiatives to align with Sun's goals and objectives (Essential)
- Partners with business leaders across Sun to inform and gain buy-in on the system vision, strategy, features, budgets, and priorities (Essential)
- Oversees installations, configurations, and implementations on assigned systems (Essential)
- Monitors and ensures assigned systems' availability, performance, and security, promptly resolving any issues or business disruptions that may arise (Essential)
- Conducts regular system assessments and participate in security audits to identify vulnerabilities, risks, and areas for improvement and work to implement appropriate measures to mitigate them (Essential)
- Understanding of high-level business processes performed at Sun across the various systems within the enterprise technology architecture (Essential)
- Develops and maintains system documentation, including operating and support procedures, configurations, and technical specifications
- Leads required upgrades and enhancements to the assigned system
- Collaborates with external vendor partners and cross-functional internal team members to gather requirements, analyze needs, design, and implement appropriate system solutions
- Oversees any acquisition, disposition, and conversion tasks related to assigned systems
- Manages relationships with external vendor partners and technology teams for assigned systems
- Maintains accurate system records, establishes contacts and effective support procedures, contract details, and manages key system dates
- Stays abreast of emerging tech trends and best practices, recommend system enhancements, and drive the adoption strategy
- Other tasks as assigned
- Partner with leadership teams to assess, recommend, and implement technology solutions that align with organizational objectives and meet compliance standards
- Ensure effective IT controls design and operation within assigned systems and work with internal and external auditors to support audit requests.
Requirements
- Bachelor's Degree in information technology or related field (Required)
- 5 years in Experience in product ownership, system administration, or system support role (Required)
- 3 years in Proven experience in enterprise systems management, including design, implementation and maintenance (Preferred)
- Demonstrated ability to manage multiple competing priorities and coordinate system implementation and upgrade projects
- Excellent written and verbal communication skills
- Ability to think creatively
- Strong negotiation, presentation, and reporting skills
- Highly organized with strong attention to detail
- Advanced proficiency in Microsoft Office Suite
- Demonstrated ability to take initiative and embrace change
- Knowledge of configuration and support best practices and methodologies
- Solid understanding of IT security principles and practices, including access controls, data protection, and compliance requirements
- Strong communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders
- Excellent analytical and problem-solving abilities, with attention to detail and a commitment to delivering high-quality solutions