Back to jobsProvide Level 2 technical support and manage escalations raised by our helpdesk team
Act as the key escalation point for complex hardware, software, systems, and network issues
Deliver timely troubleshooting and resolution to minimise disruption to business operations
Support users across multiple offices and project sites, primarily via remote assistance with regular on-site support at a key Perth location.
Liaise with external vendors and service providers to resolve technical issues efficiently
Maintain accurate service records, technical documentation, and internal knowledge resources
Engage in broader technical projects and initiatives, with opportunities to develop your skills across a modern Microsoft environment