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Job Description
Account Management & Business Development
- Develop and maintain strong relationships with key Modern Trade and E-commerce accounts.
- Drive business growth by identifying and leveraging new opportunities within existing accounts.
- Negotiate long-term agreements and annual business plans with key clients.
- Ensure smooth order processing, supply chain coordination, and timely product availability.
Sales & Revenue Growth
- Achieve assigned sales targets and profitability goals for key accounts.
- Monitor and analyse sales performance, market trends, and competitive activities to optimize strategies.
- Work closely with internal teams (marketing, supply chain, regulatory) to align business objectives and deliver value-added solutions to customers.
Customer Relationship Management
- Act as the primary point of contact for key accounts, ensuring high levels of customer satisfaction and engagement.
- Develop and execute Joint Business Plans (JBP) with customers to enhance partnerships.
- Address client concerns and resolve issues in a timely manner.
Market Intelligence & Reporting
- Track competitor activities, pricing strategies, and market developments to refine business approaches.
- Provide regular reports and insights on account performance, sales trends, and opportunities.
- Collaborate with cross-functional teams to drive strategic initiatives.
E-comm Marketing & Visibility:
- Develop and implement best-in-class content across Ecomm platforms
- Lead on-app campaigns to drive impressions, CTR, ATC etc
- Leverage platform tools for merchandising and advertising.
Reporting & Analysis:
- Track KPIs like GMV, ROI, conversion rates, and customer feedback.
- Prepare weekly/monthly performance reports and present insights to leadership.