Job Description
At Sun Pharma, we commit to helping you “Create your own sunshine”— by fostering an environment where you grow at every step, take charge of your journey and thrive in a supportive community.
Are You Ready to Create Your Own Sunshine?
As you enter the Sun Pharma world, you’ll find yourself becoming ‘Better every day’ through continuous progress. Exhibit self-drive as you ‘Take charge’ and lead with confidence. Additionally, demonstrate a collaborative spirit, knowing that we ‘Thrive together’ and support each other’s journeys.”
Key responsibilities:
1. Manage the transition to secondary sales based billing process
2. Monitor monthly orders, dispatches and ensure adherence to timeline
3. Key account management: Segment customers and set up a periodic customer engagement program for timely resolution of operational issues
4. Devise and Track metrics for service levels from CFAs to Distributors
5. Understand retail coverage and make recommendations on new distributor appointments
6. Summarize broad customer-based trends into meaningful insights and suggest inputs and adjustments – Socialize best practices across the Customer Service team
7. Proficient with data analytics to drive continuous improvements in the model
8. Effective and firm communicator who is approachable