Back to jobsLead end-to-end logistics and customer service operations for South Asia, with primary focus on India, ensuring smooth order-to-delivery execution across domestic and regional flows.
Drive alignment between commercial requirements, supply availability, and execution capability to secure continuity of supply and service, particularly for the India business.
Own Supply Point capability for the Network Warehouses, Transport and 3PL Partner to deliver Business Volume and Services as signed off in S&OP
Oversee the customer service function and establish systems and processes to ensure orders are serviced to customer expectations and issues are resolved in a timely and effective manner.
Manage warehousing, transportation, and distribution operations through 3PL and logistics partners while ensuring service, compliance, and cost optimization.
Ensure warehouse operations, dispatch planning, stock handling, and transport coordination are executed efficiently and in line with company policies, statutory requirements, and safety standards.
Drive inventory control through stock health reviews, expiry management, stock audits, reconciliations, and corrective actions to improve freshness and reduce waste.
Support D2C fulfilment operations for India, including delivery performance, turnaround time, partner governance, and customer delivery experience.
Build and drive KPI governance across key scorecard measures including inventory freshness, order-to-delivery lead time, OTIF, D2C delivery TAT for India, D2C on-time delivery for India, and consumer quality complaint metrics.
Drive regular performance reviews, dashboards, analytics, and management reporting to improve visibility, accountability, and decision-making.
Manage relationships with logistics service providers, warehouse partners, distributors, and key internal stakeholders to ensure service delivery and continuous improvement.
Continuously evaluate productivity, efficiency, and cost-to-serve across logistics and customer service streams, and implement improvement initiatives to enhance service and control.
Support contract evaluation, operational risk assessment, and commercial discussions with external partners and service providers.
Lead, develop, and coach the South Asia operations team while fostering collaboration, ownership, and execution discipline, with strong day-to-day focus on India operations.