Back to jobsHandle the installation, configuration, and decommissioning of end-user technology hardware, including laptops, desktops, tablets, smartphones, printers and peripherals.
Provide on-site IT support for office corporate events, ensuring the functionality of IT and AV systems, including video conferencing (VC) units and telephony equipment.
Manage IT onboarding and offboarding processes, including the distribution, setup, and collection of end-user devices.
Support local site-specific technology, such as digital signage, printers, lab equipment, and other specialised systems.
Conduct routine inspections and maintenance of IT infrastructure to ensure optimal performance and compliance with standards.
Collaborate with central IT teams and Manage Service Providers to execute tasks and resolve issues requiring on-site intervention. Act as remote hands to support the resolution of technical related issues, including troubleshooting and hardware replacements.
Document and report on activities, including hardware installations, decommissions, and issue resolutions, following established IT asset management processes.
Ensure adherence to IT security and compliance policies during all on-site activities.
Physically maintain local site IT infrastructure, including servers, UPS, and other end-user equipment as required.
Provide excellent customer service and technical support to end-users and stakeholders during corporate events and day-to-day operations.