Job Description
TECHNICAL CAPABILITIES & SKILLS
On Site IT Support
Provides hands-on support for resolving on-site issues, including hardware troubleshooting and replacements.
Hardware Installation and Decommissioning
Installs, configures, and decommissions infrastructure and end-user technology hardware.
Office IT Support
Supports and maintains office IT infrastructure, including network devices, telephony systems, and end-user equipment.
Corporate Event IT Support
Ensures seamless IT and AV functionality for corporate events, including video conferencing and telephony systems.
Local Site Technology Support
Provides support for local site-specific technologies, such as digital signage and lab equipment.
IT Onboarding and Offboarding
Manages the distribution, setup, and collection of end-user devices during onboarding and offboarding processes.
Collaboration with Remote Teams
Works closely with remote IT teams to execute tasks and resolve issues requiring on-site presence.
Governance and Compliance
Ensures adherence to IT governance and compliance policies during all on-site activities and supports site-related audit information gathering activities.
Documentation and Knowledge Sharing
Maintains detailed records of activities, including hardware installations, decommissions, and issue resolutions.
Customer Service
Provides excellent technical support and customer service to end-users and stakeholders.
LEADERSHIP CAPABILITIES
Drive Strategic Impact
Translates organizational strategy into team strategy using data-driven insights to make effective decisions and take calculated risks, while building strong customer/consumer relationships.
Act with Agility
Introduces change initiatives to address changing business needs by working effectively through uncertainty and with unstructured teams and environments.
Empower Others
Develops a future pipeline of talent by proactively assessing capabilities and creating development goals that leverage effective coaching, delegation, and autonomy.
Lead Inclusively
Creates a psychologically safe environment that removes divides, drives collaboration, and fosters a culture of respect and curiosity.
Innovate with Courage
Encourages team to build new capabilities, explore new ideas and emerging technologies, and engage in a constructive approach to lessons learned.
Communicate with Purpose & Vision
Delivers inspirational communications that mark progress toward archiving organizational vision, cultivate a sense of shared purpose, and build buy-in with key stakeholders.