Telesales Operative - B2B Lead Generator

Location: Sheffield
Salary: Competitive + Bonus
Job Type: Full-Time

About the role

We are looking for a proactive, confident, and results-driven Telesales Operative to join our small in-house team. The role primarily involves outbound calling to company directors to identify financial distress and qualify potential clients for consultation. Over time, you will have the opportunity to expand your responsibilities to include handling inbound enquiries via phone, email, and online chat.

No prior insolvency experience is required—full training will be provided—but experience in insolvency, a similar industry or telesales would be beneficial.

Key responsibilities

• Outbound lead generation: Engage with company directors to assess potential financial or insolvency concerns.
• Fact-finding and qualification: Identify key issues and book qualified leads for consultations with our consultants.
• CRM management: Use Microsoft Dynamics CRM (Customer Relationship Management) to log interactions and manage data efficiently.
• Inbound enquiry handling: As your experience grows, assist with inbound calls, emails, and live chat.
• Performance-driven environment: Work within a target-driven environment with clear performance incentives.

What we are looking for

• No insolvency experience needed: Full training provided, but a background in B2B sales, banking, finance, telesales, lead generation, or customer-focused roles is advantageous.
• Strong communication skills: Ability to engage senior decision-makers and maintain effective communication.
• High-volume efficiency: Comfortable handling a large volume of data and calls while maintaining accuracy and quality.
• Computer proficiency: Basic experience with CRM systems (or a willingness to learn), strong typing skills, and proficiency in basic applications such as Microsoft Outlook.

Our Values

• Straightforward: We provide clear, no-nonsense advice
• Confident: Our guidance is backed by expertise and evidence
• Pragmatic: We focus on practical solutions and tangible outcomes
• Real: We are professional yet approachable, understanding the challenges our clients face

Our Commitment to You and the Environment

At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on the natural environment.

We are always striving to improve in all areas – whether it’s our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape.

We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services — regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive.

Our learning and development programmes enable us to invest in growing our employees’ careers. We aim to empower our team members to each achieve their potential.

We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.