Job Description
Primary Job Duties: – Includes but is not limited to:
- Greet and welcome guests, establishes rapport, and promotes and maintains the highest level of customer service to all guests.
- Handle transactions appropriately and ensures proper documentation for all gaming transactions.
- Maintain the integrity of the game by remaining attentive and monitoring the moves of all players.
- Maintain a professional, friendly, and courteous atmosphere that provides guests with an exceptional gaming experience.
- Notify supervisor immediately of all mistakes or claims, as well as unusual events, circumstances, missing items, or alleged theft, and make resolution only at the direction of the supervisor.
- Adhere to all departmental policies and procedures. Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested.
Qualifications: – Includes but is not limited to:
- At least four years’ Table games experience in a similar or related field.
- At least two years’ customer service experience in a similar or related field.
- At least two years’ experience dealing three main games (Black Jack, Roulette, Baccarat, and Craps).
- Ability to proficiently deal varied games as required.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding of company and departmental rules and regulations.
Preferred:
- Previous experience working in a large, luxury resort setting.
Minimum Education and Experience:
- Must be 21 years of age.
- At least 4 years of table games experience.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States
- Position required licenses.
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
- Ability to stand for long periods of time.
- Must have the manual dexterity to deal cards.
- Must have mobility to move around the property.
- Bending and reaching
- Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.
- Eye/hand coordination
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.