Intern - Airport Operations Taiwan

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

As the face of our customer, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

 

Job overview and responsibilities

Greeting / Q line / Assistance of CSR at Boarding gate and Arrival flight

Promote and enhance customer experience for our premium passengers and those who need special assistance, e.g. wheel chair, elderly passengers and passengers traveling with kids

Improve operational performance – assist and support Bags to Claim performance & Lost and Found

Education and training of Airlines Industry including but not limit to, travel document identify, communication with customer with different situations, how to assist customer at check in counter and boarding gate and arrival flight, cross departments training including orientation hosted by Sales /Finance/Reservation /Ticketing/Tech Ops. etc.

 

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

What’s needed to succeed (Minimum Qualifications):

Student of a university / School credit

Must be legally authorized to work in Taiwan for any employer without sponsorship

Must be fluent in English and Chinese (written and spoken)

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position