Senior Analyst - Information Technology (ServiceNow)
Job Description
Come join us to create what’s next. Let’s define tomorrow, together.
Description
United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Job overview and responsibilities
The Senior IT Analyst works with IT and the business to gather requirements and plan work related to IT Asset Management and Field Services initiatives on the ServiceNow platform. In this role you will consult with stakeholders to facilitate the development of IT solutions and processes that effectively meet business and technology needs. This role involves working closely with partners to define and prioritize requirements and ensure that the solutions developed by IT align with business and technical strategies.
This is a hybrid work model (combination in-office and remote). Preference given to candidates based in Houston or Chicago.
- Possess expertise in the customer area he/she supports and has technical understanding of the business unit’s systems, capabilities, and respective technologies
- Facilitate meetings with Business and Technology stakeholders to understand needs, analyze processes, and gather/document requirements in the form of user stories
- Collaborate with developers and stakeholders to manage deliverables through established delivery process and framework
- Maintain communication with customer and team members and promote a team environment
Prepare specified project documentation according to UAL IDF standards
- Works/consults across multiple complex projects that require subject matter expertise and is accountable for projects or programs with low to moderate risk
- Determines solutions aligned with best practices and governance models
- Participates in the planning and solution design after requirements are gathered
- Functions as a project leader by providing direction, mentorship and support to less senior employees
- Develops and adheres to established compliance and principles
Qualifications
What’s needed to succeed (Minimum Qualifications):
- Bachelor's degree in Computer Science, Business or relevant field
- 3+ years of experience with IT and/or business experience
- Understanding of ITIL/ITSM processes and systems such as: Asset Management, Field Service Management, Configuration Management, Service Request Management
- Understanding of project management methodologies and principes (Agile, etc.)
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
- Master's degree
- Experience with ServiceNow ITAM and/or FSM modules
- ITIL foundations certification
- Understanding of SaaS based Enterprise Platforms
The base pay range for this role is $102,220.00 to $133,194.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [email protected]