Back to jobsUnderstand our customers and their challenges and respond empathetically.
Look into complaints in a fair, consistent, and effective way, engaging with the relevant people.
Analyse info to make good decisions.
Respond quickly, professionally, and fairly, and communicate effectively.
Follow all regulatory rules.
Manage a complaints caseload.
Help identify the causes of complaints and trends.
Help improve the team and company.
Use assertiveness, influencing and negotiating skills.
Work well with everyone and set a good example.
Always act with integrity, is resilient and has a positive attitude.
