Brokerage Co-Ordinator

Application Deadline: 31 May 2026

Department: Brokerage/Hazardous Exports

Employment Type: Permanent - Part Time

Location: Bilsthorpe

Description

Key Responsibilities

• To respond to all messages in a professional and timely manner from customers, partners and internal teams. 
• Maintaining and building rapport with customers, understanding their needs and managing customer’s expectations. 
• To engage with partners to resolve customer queries and complaints in an efficient and timely manner with a customer-focused approach. Escalate where necessary. 
• Where applicable, contact vendor for a change of services and requirements for any brokered service. 
• Process orders for Ancillary products from suppliers. 
• Input contract and pricing updates as requested. 
• Investigate and resolve any trade waste invoice issues, where required. 
• To ensure effective and accurate scheduling of additional services are completed on time.
• Keep customers informed, update contracts, and manage prior POs for service. 
• Infinis Trade Waste Management - manage requests, liaise with the Infinis team and business partners, and confirm completed services. 
• To produce accurate reports for clients on the usage of their waste services – within SLA, as and when requested. 
• Maintain internal reporting for the brokerage department. 
• Assist with new site set up’s and roll outs within SLA and budget. 
• Ensure professional onboarding calls are made to share timelines of events with customers, ensuring that all stakeholders are informed. 
• Site closures are completed accurately, arranging for removal of bins and skips. 
• Confidential waste - Adding service to the contract or requesting bulk collections. 
• Maintaining the internal CRM tool to ensure all records are accurate. 
• Management of your own daily workflow to ensure maximum efficiency and accuracy. 
• Other duties as required to support the brokerage department. 

Skills, Knowledge and Expertise

• Have a strong customer service background
• Have an enthusiastic customer service focus with a determination to resolve customer issues first time. 
• Ability to communicate effectively over the phone and email to individuals at a variety of levels. 
• Driven to complete tasks thoroughly and within SLA. 
• Positive and motivated with flexible and adaptable attitude. 
• Proactive problem solving and solution focussed ability. 
• Maintain a high level of knowledge on the services provided by ENVA and the ability to articulate the benefits to customers. 
• Excellent written and verbal communication skills and strong telephone manner. 
• Well organised and self-disciplined with the ability to work quickly and calmly under pressure 
• Excellent attention to detail. 
• Highly organised with the ability to prioritise effectively and to plan and manage own workload. 
• Ability to produce reports with minimal errors – measured by dept KPI’s. 
• Strong interpersonal skills with the ability to develop effective and positive working relationships within and outside of the department. 
• Must demonstrate high levels of integrity and adopt a professional approach in all interactions – should be transparent, open and honest in all dealings. 
• Ability to be flexible and adapt to changing situations and / or systems. 
• Maintaining and building rapport with customers and sub-contractors, understanding their needs and managing expectations. 
• Good conflict resolution skills based on a ‘Can do’ attitude 
• A flexible attitude to the team’s work, including a willingness to reprioritise and undertake additional tasks if required. 
• Friendly personality and team player. 
• Strong PC and technical knowledge and skills with an excellent working knowledge of the Microsoft packages including Word, Excel and Teams. 

Why Work For Enva?

• A competitive salary in a growing company committed to our people.
• A competitive holiday allowance.
• Company pension scheme. 
• Enhanced family friendly policies. 
• Employee Assistance Program
• Lifestyle & Leisure Discounts: Discounts for gym, leisure, cinema, shopping and many more…
• Employee Life Insurance.
• Bike2Work scheme. 
• Free on-site parking.
• Holiday Purchase Scheme