Back to jobsManages a team of IT professionals (direct and indirect reports) and is responsible for proactive & reactive digital application operations in the production environment and a strong advocate of SRE culture & hands-on practice.
You celebrate service outages prevented rather than responded to, and have a continuous improvement mindset in both processes and tooling.
Own assigned application support portfolio and manage relationships with key stakeholders, and can effective create and maintain application service metrics
Develop, execute, align, and maintain operational strategies for client facing applications to deliver innovative short, medium, and long term solutions while managing a team that provides 24/7 day to day support
Provide technical directions on production problem resolution and short to long term resilience plan as well as execution
Owns & manages outage communication, stability metrics and relationship with all areas of the enterprise including technology, front line operations and business partners
Participates in budgeting processes and continuous improvement activities for the department.
Accountable for managing assigned project and/or departmental budgets.
Meets scheduled milestones to ensure project/program objectives are met in a timely manner, are in compliance with engineering roadmap and has an in-depth knowledge of the principles, theories, practices and techniques for managing the activities related to planning, managing and implementing software projects and programs.
Collaborates with Release Management and Partner Development teams to ensure successful planning and implementation.
Maintain Audit, Security and Accessibility compliance at all times.
