Contact Center Agent (Automotive Service - German Speaker)

What will your responsibilities be?

• Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details
• Acknowledging and resolving customer complaints
• Processing inquiries received via multichannel
• Identifying customer needs and helping customers using specific features
• Analyzing and reporting product malfunctions
•  Assisting in training new employees when requested by management
• Updating our internal databases with information about technical issues and useful discussions with customers
• Informing customers about new features and functionalities

What skills are we looking for?

• High School diploma (mandatory)
• Experience in telephone customer service/call center environment (preferred)
• German native speaker or C1 Level (written and spoken knowledge - mandatory)
• Fluency in English (is a plus)
• Familiarity with automotive industry (is a plus)
• Experience using help desk software and remote support tools (is a plus)
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Solution-oriented
• Polite and empathic
• Quality of work
• Collaboration and commitment