Job Description
What you’ll do
Role purpose:
Merchant Analyst will be responsible for extracting, analysing, and reporting merchant and channel performance data to support business decision-making. This role ensures accurate KPI tracking, provides commercial insights, and collaborates with cross-functional teams to drive growth and efficiency.
Key accountabilities and decision ownership:
• Own the design, execution, and optimization of SQL queries and BI reports to ensure robust data extraction and analysis.
• Guarantee accuracy and timeliness of merchant performance dashboards and KPIs to support business decision‑making.
• Translate data into actionable insights that influence commercial strategies and drive business growth.
• Manage reporting processes for merchant acquisition channels, commissions, payouts, and post‑campaign analysis.
• Oversee reward and recognition program reporting while collaborating with MIS and stakeholders to resolve data issues effectively
Core competencies, knowledge and experience
• Strong analytical thinking and problem‑solving skills with the ability to translate complex data into actionable insights.
• Advanced SQL expertise for query optimization and data extraction across multiple sources.
• Proven ability to design, build, and maintain BI dashboards and reports using tools such as Power BI, Tableau, or Looker.
• Commercial acumen and business‑oriented mindset to identify opportunities, performance gaps, and customer value drivers.
• Effective communication and collaboration skills to convey insights, resolve data issues, and support business cases.
Must have technical / professional qualifications:
• Bachelor’s degree in Statistics, Accounting, Actuarial Science, Data Science, Economics, or related field.
• Advanced SQL skills with query optimization expertise.
• Proficiency in BI tools such as Power BI, Tableau, or Looker.
• Solid grounding in data visualization and reporting best practices.
• Desirable: Knowledge of Python/R for advanced analytics and ETL/data warehousing processes.