LCM Customer CPE Engineer - VOIS-Bangalore

What you will do

• Deliver in-scope lifecycle management mitigation activities across customer NTE/CPE estates.
• Perform IOS patching, configuration management, vulnerability remediation, and end-of-life management activities on WAN and LAN devices.
• Support the development, maintenance, and continuous improvement of Methods of Procedure (MOPs), providing feedback to technical authorities.
• Contribute to service reliability, service quality, and overall technical delivery performance in line with customer and business objectives.
• Participate in LWI activities and process reviews, identifying opportunities for continuous improvement and automation.
• Proactively prioritise and manage workload, driving tasks through to completion.
• Maintain up-to-date knowledge of current technologies, products, processes, and operational practices.
• Document troubleshooting activities clearly and accurately, ensuring issues and resolutions are captured to a detailed standard.
• Collaborate effectively within cross-functional virtual teams, including participation in shift working where required.