Back to jobs
Job Description
What you’ll do
Key accountabilities and decision ownership
- • Responsible for managing and investigating customer complaints and facilitating the settlement of legal cases by ensuring a fair, timely, and satisfactory resolution.
• Acts as the primary point of contact for customers during the complaint resolution process and ensures compliance with company policies and regulatory requirements.
• Facilitate resolving complex complaints and disputes related to deny or claims of ownership. • Analyze relevant data, documents and information to determine the validity of claims and complaints.
• Being able to assess potential risks and implications associated with each case or complaint.
• Collaborate with cross-functional teams, including legal, compliance, and operations, to ensure a comprehensive and coordinated approach to resolving disputes.
• Gather relevant details and information from different functions within the organization
• Maintain detailed records of all investigations and decisions for a clear and concise reporting to management when needed.
• Stay updated with regulations, and industry best practices
• Provide subject matter expertise and advisory support to the organization on legal matters within the scope of responsibility.
• Have excellent communication skills, both verbal and written, to interact effectively with customers when needed.