Cargo Operations Manager

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

This role is responsible for coordinating the Operations Department by managing the Operations Team and serving all Air Canada Cargo customers for Import & Export Cargo. The role includes liaising with Air Canada Cargo Customer Service Unit, Warehouse personnel, Sales, Headquarters and external third parties. The role is additionally responsible for ensuring compliance with Service Level Agreements for Air Canada Customers, both on Inbound and Outbound Cargo. The Cargo Operations Manager works in close cooperation with the Manager, Cargo Operations Germany, The Benelux and Northern Europe and has the following main responsibilities.

Responsibilities:

• Supervise the cargo operations at Frankfurt airport and Europe.
• Plan, organize and monitor the cargo operation (import and export), ensuring most efficient use of all resources.
• Ensure Safety an Quality standards are observed, monitored, and consistently practiced throughout the operation.
• Responsibility for development, implementation, monitoring and coordination of safety, accident and emergency procedures.
• Coordinate and provide corrective action plan for any related safety incidents.
• Ensuring day to day compliance with Customs and Airport Authority regulations.
• Monitor results and take corrective action as required to ensure agreed goals/objectives are met.
• Recommend any changes of processes or procedures to support or enhance Cargo business.
• Establish manpower requirement and supervise manpower deployment in most productive manner in close cooperation with Manager Cargo Service - Germany.
• Ensure that Company Policy/Procedures are adhered to and communicated to staff effectively.
• Determine training needs of individuals and overall training requirements for section, plan and execute program of on- and off-the-job training.
• Coordinate and conduct performance evaluations for staff and coach where needed.
• Recruiting of new staff in co-operation with HR.

Qualifications

• A very strong knowledge of Cargo processes and procedures.
• Demonstrable leadership skills including strong ability to develop and maintain a productive work environment.
• Ability to work under pressure and be able to work autonomously.
• Strong ability to deal efficiently with challenges and to adapt to a permanently changing environment, to make decisions and accept responsibility for same.
• Strong negotiating and communication skills (written and oral).
• Good knowledge of Microsoft Office .
• Weblynx and Smartload is an asset.
• Profund knowledge of German and English is a prerequisite.
• Must be willing to travel.

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

German and English, other languages considered an asset.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted