Administrative Operations Support Senior Coordinator

Location: Calgary, AB, Canada (Onsite) 
Starting Salary: $24.89/hour
Branch: In-Flight Services
Category: Unionized (IAMAW – Clerical)

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Discover what it’s like to handle complex operational and administrative work across multiple systems. This role requires a high degree of accuracy, with direct impact on revenue and compliance. Initiative and sound judgment are essential to success.

It’s important to know that

• Flexibility is key: The role requires someone who can adapt to changing schedules and priorities. Being available and responsive when things shift is essential.
• Teamwork is important: Strong interpersonal abilities to engage and collaborate effectively with colleagues across multiple generations.
• Operational pace is high: This role requires strong prioritization skills and the ability to remain focused and effective in a fast-moving, time-sensitive environment.

Key duties

• Analyze, design, format, and produce high-quality documents, reports, and correspondence.
• Prepare and deliver statistical reports and comparative analyses.
• Plan, coordinate, and execute roadshows and product display activities, including required travel.
• Recommend and support the implementation of improved methods and procedures.
• Provide on-the-job training, direction, and guidance to departmental staff.
• Maintain confidentiality and ensure compliance with Company policies, collective agreements, and applicable government regulations.
• Record, update, and maintain operational records, endorsements, and reports.
• Liaise with internal and external stakeholders as required.
• Organize and prioritize workload to meet operational deadlines while working with minimal supervision.
• Perform first-level troubleshooting of hardware and software issues and coordinate maintenance and resolution of equipment problems.
• Assist in the preparation of operating business plans and monitor reports, investigate discrepancies, and calculate accruals.
• Audit invoices and process pay adjustments and employee expenses in accordance with established procedures.
• Ensure provision of flight crew meals and/or ground allowances as required.
• Operate, monitor, and control mainframe printers and related equipment to ensure availability, reliability, and quality output, including report distribution. 
   

Qualifications

• High School graduation;
• Minimum 3 years office experience;
• Proficient in Microsoft Office applications;
• Good interpersonal skills;
• Good communication skills, both written and verbal;
• Proficient spelling, punctuation and grammar;
• Aptitude for accuracy and detail;
• Aptitude for math;
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment;
• Candidates must be available for shift work in a 24/7 operational environment, including mornings, evenings, weekends, and statutory holidays.

 Benefits

• Financial benefits: Pension program, Employee Share Ownership Program, and Profit Sharing.
• Wellbeing & health benefits: Health, dental, and life insurance for you and your family (if necessary).
• Recognition: Air Canada’s recognition program (Shine) allows you to recognize and be recognized for those outstanding moments.
• Travel privileges: A generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more. 

Conditions of Employment:

Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.