Expert Employee Experience

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us! Job Summary The incumbent enables CN’s employee journey by connecting key “moments that matter” into a coherent, values-based end-to-end experience across the employee lifecycle. The incumbent leverages personas and journey maps to identify pain points, gaps, and opportunities to enhance how employees experience work at CN. The role supports the evolution of CN’s Employee Value Proposition (EVP), including culture and engagement priorities, and leads enterprise programs such as onboarding and offboarding, recognition, service anniversaries, retirement programs, and awards. The incumbent collaborates with HR and business stakeholders to translate employee insights into scalable programs, clear frameworks, and measurable improvements to the employee experience. Main Responsibilities Employee Experience Strategy, Journey Mapping and EVP · Develop, maintain, and evolve employee personas and journey maps across the full employee lifecycle · Identify pain points, experience gaps, and opportunities to improve employee experience consistency and quality · Support the evolution and continuous improvement of CN’s Employee Value Proposition (EVP) · Translate employee insights into actionable program enhancements and communication strategies · Ensure alignment of employee experience initiatives with CN’s values and enterprise priorities Program Design, Ownership and Execution · Own and govern key employee experience programs tied to moments that matter, including onboarding, offboarding, recognition, service anniversaries, retirement programs, and awards · Lead end-to-end program execution including planning, stakeholder alignment, requirements definition, implementation, and sustainment · Develop standardized program frameworks including scope, eligibility, processes, timelines, and roles and responsibilities · Ensure consistency in employee-facing messaging and guidance in collaboration with Communications · Continuously improve programs to enhance employee experience, efficiency, and adoption Stakeholder Collaboration and Insights · Collaborate with cross-functional partners including People Analytics, Total Rewards, Talent Acquisition, HR Operations, Labour Relations, and Corporate Communications · Leverage data, feedback, and experience insights to measure effectiveness and inform decision-making · Provide recommendations to improve experience outcomes, program adoption, and operational efficiency · Facilitate working sessions with stakeholders to validate journey maps, moments that matter, and program improvements · Build strong relationships to ensure alignment and integration of employee experience initiatives across the organization Working Conditions The role has standard working conditions in an office environment with a regular workweek from Monday to Friday and is eligible to participate in CN’s hybrid work model. The role may require flexibility to work occasional extended hours in support of program launches and key milestones. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress. The role requires minimal travel (10%) within North America. Requirements Experience · Minimum 7 years of progressive experience in Employee Experience, culture and engagement, HR program management, HR transformation, or related fields · Experience designing and delivering enterprise-level employee programs and frameworks · Experience working cross-functionally in complex organizational environments · Experience translating insights into actionable recommendations and scalable solutions Education/Certification/Designation · Bachelor’s Degree in Human Resources, Industrial Relations, Organizational Development, Business Administration, Communications, or a related field, or an equivalent combination of education and relevant experience Competencies · Demonstrates a strong customer mindset with a focus on employee and manager experience · Applies program and project management principles effectively · Drives continuous improvement and process optimization · Communicates clearly and effectively with strong storytelling ability · Collaborates and influences stakeholders across all levels without direct authority · Exercises sound judgment and discretion when managing sensitive topics Technical Skills/Knowledge · Strong proficiency in Microsoft Office tools, particularly PowerPoint · Ability to work with data and feedback to generate insights and recommendations · Strong written and verbal communication skills · Fluently bilingual both written and verbal (English, French)