Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Scaled Customer Success in United States.
This leadership role offers the opportunity to shape and scale a high-impact customer success organization focused on driving retention, adoption, and expansion across a large commercial and mid-market customer base. The position combines strategic leadership, operational excellence, and digital transformation to deliver customer engagement at scale through data-driven processes and automation. You will play a key role in designing customer lifecycle strategies, optimizing coverage models, and leveraging AI-powered workflows to improve both customer outcomes and team efficiency. Working in a fast-paced and collaborative environment, you will partner closely with cross-functional teams to align customer success initiatives with broader revenue growth objectives. This role is ideal for a forward-thinking customer success leader passionate about operational scalability, digital engagement, and delivering measurable business impact. The environment encourages innovation, inclusivity, and long-term growth while empowering leaders to build and develop high-performing teams.
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director, Scaled Customer Success in United States.
This leadership role offers the opportunity to shape and scale a high-impact customer success organization focused on driving retention, adoption, and expansion across a large commercial and mid-market customer base. The position combines strategic leadership, operational excellence, and digital transformation to deliver customer engagement at scale through data-driven processes and automation. You will play a key role in designing customer lifecycle strategies, optimizing coverage models, and leveraging AI-powered workflows to improve both customer outcomes and team efficiency. Working in a fast-paced and collaborative environment, you will partner closely with cross-functional teams to align customer success initiatives with broader revenue growth objectives. This role is ideal for a forward-thinking customer success leader passionate about operational scalability, digital engagement, and delivering measurable business impact. The environment encourages innovation, inclusivity, and long-term growth while empowering leaders to build and develop high-performing teams.