Back to jobsStrengthen IT Service Management (ITSM) adoption across Group IT and divisional IT
Support implementation and alignment of ITIL practices (e.g. service level management, continual improvement)
Drive service delivery alignment between teams, processes, and expectations
Facilitate workshops, discussions, and cross-team engagement sessions
Support onboarding of teams into common service management frameworks and ways of working
Collect feedback and contribute to continual service improvement (CSI) initiatives
Improve communication flow between SMO, IT operations, and business-facing IT teams
