Web & Email Marketing Manager – Marketing and Communications

Salary: Commensurate with experience Benefits: The University offers generous benefits including paid time off (holidays, holy days and vacation), employer matching contributions to the retirement plan, and tuition benefits for employees and their eligible dependents. Learn more and explore benefits at www.duq.edu/benefits Location: Marketing and Communications Position Status: Full-time Hours: Varied Position Number: 438518/10-1174 FLSA Status: Exempt POSITION SUMMARY: The Web Email Marketing Manager helps to ensure proper execution of the design and standards set out by the Sr. Director, with DMC leadership. The role collaborates with campus content editors to deliver a prospective-student–focused web experience and serves as the primary resource for internal (non-recruitment) email marketing, including best practices, training, and support. The position requires independent judgment, problem-solving, and cross-campus collaboration to advise partners, manage issues, and respond to evolving needs. DUTIES AND RESPONSIBILITIES: Manages day-to-day design, navigation, and content operations for the University’s public website, intranet/portal, email marketing platform, University app and other online communications (e.g., event registration and RSVP forms). Assists campus content managers with navigation, design, content structure and technical issues to ensure a seamless and user-centered experience. Is the subject matter expert on predominantly internal email marketing. Develops training and manages Campaign Monitor accounts and templates; collaborates with campus partners to develop and send emails. Collaborates with DMC colleagues and CTS on online marketing initiatives, web applications, portal and intranet development, tracking and back-end support to meet strategic marketing goals. Establishes and enforces Duquesne email governance including templates, appearance and styles. Creates, updates, and optimizes web pages and content for university departments and institutional initiatives; establishes and enforces web templates, styles and appearance standards. Other Duties as Assigned - Perform additional tasks as requested by the Senior Director/ Web Services and Digital Accessibility or other leadership to support departmental and institutional goals.