Back to jobsSupervise the billing team: organize workloads, prioritize files, and monitor workload distribution.
Support and develop team members’ skills: provide technical guidance, training, and promote best practices.
Prepare and review customer invoices (transport, customs, and additional charges).
Verify the accuracy and compliance of billing elements (rates, services, documentation, commercial agreements).
Monitor KPIs (billing timelines, processed volumes, discrepancies) and implement corrective actions.
Handle complex situations: billing disputes, recurring discrepancies, and sensitive customer requests.
Contribute to continuous improvement of processes and standardization of methods within the team.
