Back to jobsRespond to customer enquiries via phone, email, and chat, providing timely and accurate information.
Investigate and resolve customer issues by collaborating with internal teams and external partners.
Deliver clear, professional written and verbal communication to ensure a high standard of customer service.
Identify opportunities to offer Value Added Services that align with customer needs.
Use MYCS and other internal systems to manage queries and enhance the customer experience.
Follow Quality Management System procedures and contribute to process improvements.
Share knowledge, assist in training new team members, and support team performance and development.
