Back to jobsCustomer Contact Maintenance: Maintain the customer contact data in the NOVA system, ensuring all records, interactions, and reports are accurate and up to date.
Data Audits & Integrity: Conduct regular data checks and clean-up tasks to ensure data accuracy, focusing on contact management and queue frames. Report any discrepancies to the Operations Management team.
Data Consistency: Assist in ensuring consistent and accurate customer care data management across teams by following established guidelines.
Analytics & Monitoring: Use analytics tools to monitor key data points like customer interactions, service levels, and resolution times, helping to support data-driven decisions.
Data Quality Improvement: Identify any data discrepancies and work on resolving them to maintain the quality of reporting.
Dashboard Maintenance: Help create and maintain real-time performance dashboards to track customer care metrics, aiding in better decision-making and day-to-day operations
