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Ocean Export

Director of Customer Success (Consumer, Retail, & E-Comm)

Houston TxPosted Today

Job Description

  • Serve as the executive owner for designated accounts, accountable for retention, renewal, and expansion of revenue, contract value, and service scope.
  • Lead and execute proactive account growth strategies, uncover and advance expansion opportunities, and close incremental business that fuels revenue growth, deepens customer engagement, and solidifies long-term relationships.
  • Partner with internal stakeholders to create and execute aggressive growth plans, including new service launches, cross-selling, and regional/global account expansion.
  • Lead executive-level pursuits, pricing strategy, commercial negotiations, and contract structuring to secure sustainable, high-margin wins.
  • Monitor market dynamics, customer investments, and competitive positioning to strategically capitalize on emerging opportunities.
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    10001+ employees
    Puteaux, FR
    Website