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Job Description
Functions & Duties
• Manage all functions of DDSM Disputes & Collections.
• Serve as first point of contact for DDSM dispute clerks, inbound demurrage clerk and accounts payable clerk when questions arise during their workday.
• Ongoing review of staff productivity, offer recommendation, guidance, support and assistance.
• Review and research DDSM dispute team’s escalated disputes to ensure resolution is reached.
• Facilitate communication with internal teams to help resolve issues on inbound demurrage and accounts payable desks.
• Responsible for Time in Lieu (TIL) logging, research, mitigations and pay outs in a timely manner.
• Help drive collections efforts by prioritizing disputes accordingly and ensuring mitigations are processed timely and accurately.
• Responsible for OCU training and system access i.e., ensuring OCU is trained and adheres to corporate policies and has appropriate system access.
• Responsible for OCU Admin i.e., ensuring we have sufficient coverage across all OCU desks daily. Approve time worked, TIL logging and research.
• Work on Ad Hoc projects as assigned by management.
• Manage all functions of DDSM Disputes & Collections.
• Serve as first point of contact for DDSM dispute clerks, inbound demurrage clerk and accounts payable clerk when questions arise during their workday.
• Ongoing review of staff productivity, offer recommendation, guidance, support and assistance.
• Review and research DDSM dispute team’s escalated disputes to ensure resolution is reached.
• Facilitate communication with internal teams to help resolve issues on inbound demurrage and accounts payable desks.
• Responsible for Time in Lieu (TIL) logging, research, mitigations and pay outs in a timely manner.
• Help drive collections efforts by prioritizing disputes accordingly and ensuring mitigations are processed timely and accurately.
• Responsible for OCU training and system access i.e., ensuring OCU is trained and adheres to corporate policies and has appropriate system access.
• Responsible for OCU Admin i.e., ensuring we have sufficient coverage across all OCU desks daily. Approve time worked, TIL logging and research.
• Work on Ad Hoc projects as assigned by management.