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Service Delivery Coordination
Senior Duties
Cost Management
Vendor Management
Job Description
- Analyze, plan and prioritize inland haulage according to import/export timetables, terminal/rail schedules, special equipment needs, and client-specific delivery conditions
- Facilitates the movement of containers that have been miss-routed and/or improperly discharged due to vessel by-passes, errors, or equipment emergencies
- Responsible to confirm and manage in-house truck availability
- Procure spot rates for lanes not previously negotiated with truck vendors
- Ensure over-the-road compliance for all hazardous door moves
- Creates and issues work orders for the door collection and/or delivery in accordance with established truck rates and distribution percentages
- Monitors shipments by tracking and tracing containers, via multiple interfaces, to ensure door appointments are met and cargo is loaded/delivered timely
- Communicates to customer(s) of potential delays or issues preventing dispatch and maintains customer interactions until all delivery requirements are satisfied
- Works collaboratively with internal departments to expedite transport, including but not limited to
- Overseas Offices
- Home office
- Customer service
- Operations
- Sales
- Trade
- Discern and elevate to management matters that require additional support
- Manages a significant volume of telephone and written communication within agreed upon Service Level Agreements
- Serves as an Intermodal technical expert, assisting team members with resolving any operational issues, problems, or questions recording incidences as needed
- Assists management in the collection of weekly and monthly team Key Performance Indicators
- Support management in the documenting and maintaining of departmental processes and procedures while simultaneously coaching/training team members on said processes and procedures
- Maintains Intermodal Team Mailboxes ensuring emails are properly moved to the appropriate storage locations
- Collaborates with Supervisor and Manager to resolve issues
- Support management in the documenting and maintaining of applications with information related to workload, vendor performance, matchbacks, one-ways, storage, work order revisions, container/trucker yard revenue, and service failures
- Serves as a backup to Supervisor for day-to-day functions
- • Notify and invoice/rebill customers for additional transport related expenses including but not limited to
- Pre-pulls
- Revenue generating trucker yard and container yard storage
- Multi stops
- Drop and picks
- Research and reconcile truck and customer invoice discrepancies
- Identify opportunities through micro analysis of customer locations for cost savings which includes match backs/one ways
- Determine, if requested by vendors, whether accessorial charges are applicable
- Monitors and reports trucker performance to Management
- Documents pertinent dispatch-related information to ensure maintenance of timely and accurate records
- Develops and maintains rapport with vendors