Back to jobsRespond to customer enquiries on space, bookings and shipment status within agreed timeframes.
Ensure adherence to internal systems, processes and best practices.
Coordinate booking changes, at-risk shipments and capacity management to optimise liftings.
Liaise with overseas agents and internal teams to resolve operational or documentation issues.
Investigate and resolve invoice disputes, identifying root causes to prevent recurrence.
Prepare reports, schedules and customer communications, including service updates.
Build strong customer relationships while promoting services and contributing to continuous improvement and high service standards.
