Veterinary Referral Coodinator

Department: Receptionists

Employment Type: Full Time

Location: Hickory, North Carolina

Reporting To: Sukie Rushing

Compensation: $42,000 - $52,000 / year

Description

What You’ll Do

• Serve as the primary liaison between CASE and referring veterinary hospitals throughout the region 
• Build and strengthen relationships with General Practice veterinarians, veterinary teams, and community partners 
• Maintain professional communication with referring veterinary clinics via phone, email, and hospital systems 
• Coordinate referral communication, case updates, and specialty scheduling support 
• Ensure referring veterinarians receive appropriate medical records, discharge summaries, and follow-up communication 
• Conduct regular in-person visits to veterinary hospitals throughout the region (local travel up to approximately 75% may be required) 
• Schedule and coordinate lunch-and-learns, veterinary hospital visits, and outreach initiatives 
• Support planning and execution of Continuing Education (CE) events for DVMs, RVTs, veterinary assistants, and hospital teams 
• Assist with sponsorship outreach and veterinary partnership development initiatives 
• Represent CASE at local community events, veterinary networking opportunities, pet walks, adoption events, Bark in the Park, and additional outreach events as needed 

• Support hospital social media and veterinary community engagement initiatives 
• Help promote CASE’s specialty and emergency veterinary services within the veterinary community 
• Assist with veterinary marketing efforts designed to strengthen hospital visibility and referral relationships 
• Collaborate with hospital leadership on outreach strategies and growth initiatives 
• Support newsletters, communication campaigns, and referral partner engagement efforts 

• Support a positive, compassionate client experience throughout the referral process 
• Assist in addressing client concerns professionally and empathetically 
• Serve as a communication resource between clients, referring hospitals, specialists, and CASE teams 
• Coordinate transfer of medical records, imaging, lab results, and referral documentation 
• Support specialty consultation scheduling and referral workflows 
• Maintain professionalism and organization during emotionally sensitive situations 

• Track referral activity, outreach efforts, veterinary relationship development, and hospital engagement trends 
• Create reports and present referral insights, feedback trends, and outreach data to hospital leadership 
• Gather feedback from referring veterinary clinics to identify workflow improvement opportunities 
• Maintain organized communication documentation and referral records 
• Participate in discussions focused on improving referral workflows, client experience, and operational efficiency 

What We’re Looking For

• Previous experience in veterinary medicine, veterinary client service, veterinary marketing, referral coordination, veterinary sales, or healthcare relationship management preferred 
• Strong communication, relationship-building, and interpersonal skills 
• Highly organized with excellent attention to detail and follow-through 
• Comfortable working independently while managing multiple priorities and deadlines 
• Self-motivated with strong time management and problem-solving abilities 
• Professional, compassionate, and service-oriented mindset 
• Ability to confidently engage with veterinarians, hospital teams, clients, and community partners 
• Proficiency with veterinary software systems, EMRs, and office platforms preferred 
• Valid driver’s license and reliable transportation required for local travel 

• Experience within Specialty or Emergency Veterinary Medicine strongly preferred 
• Familiarity with veterinary terminology, specialty workflows, and referral processes 
• Experience supporting social media, veterinary marketing, or community outreach initiatives 
• Previous experience in business development, outside sales, veterinary outreach, or referral liaison work is a plus 
• CVT, RVT, or LVT credentials are a plus 
• Veterinary practice management or specialty hospital coordination experience preferred 

• Full-Time opportunity 
• Significant time spent within the community visiting veterinary hospitals and attending events 
• Flexible scheduling based on outreach initiatives, CE events, hospital visits, and business needs 
• Occasional evening or weekend attendance for veterinary events or conferences may be required 
• Opportunity to work closely with hospital leadership, specialists, and referring veterinary partners 

Compensation & Benefits

• Work alongside a highly skilled specialty and emergency team 
• Be part of a fast-paced, collaborative, and growth-focused environment 
• Build a long-term career in advanced veterinary medicine