Job Description
Empowering People, Elevating Business
We believe companies thrive when people do. That’s why, over the last 30+ years, we’ve made it our mission to guide small and medium-size businesses through daily HR needs and challenges. With passion, empathy and proven expertise, we offer the guidance and technology to help your company—and your people—flourish.
Mission
Power the success of small and medium-size businesses by supporting their growth and enabling their people.
Vision
To become the most trusted advisor to SMBs by harnessing the power of scale.
Core Values
We recognize the incredible opportunity that can be realized by working together with a shared view of how we support our clients. This is illustrated in our core values:
- Lead with the customer
- Stand together
- Act with integrity
- Make an impact
- Be incredible
Are you already a solid Help Desk II technician looking for a change? Have you reached the top level of Help Desk I and are ready to move up in your career path? We have a place for the right candidate. Our Help Desk II/Support Specialist II provides technical support to system users and customer support staff. They also provide timely, accurate service to generate high customer satisfaction, and mentors teammates to do the same. Evaluates user needs, defines technical problems, and works with engineers to determine solutions. Assists customers in implementing solutions onsite. Follows the triage process and documentation expectations and models the behavior to teammates.
Please note, our company does not provide sponsorship for employment visa status.
COVID-19 considerations:
This position requires the candidate to be vaccinated. We are taking this pandemic very seriously and are making all efforts to keep employees safe. If the occasion arises that we have to send an employee to a customer site, we have protocols in place to keep everyone safe!
Longleaf Offers
- Competitive salary and generous bonus structure ($44,875 to $52,152. Entry depends upon skill level)
- Full benefits package, including free health & vision, disability, and life insurance for employees
- Training programs to improve your skills and prepare you for advancement
- Paid vacations and holidays, including your birthday
- A family-friendly environment
- Challenging projects in a fast-paced environment
- Collaborative process
- Growth opportunities
Desired Skills and Experience
- A 4-year degree in computer science or related field
- 1+ Year of relevant service as an MSP Help Desk Technician
- Demonstrated leadership ability, regardless of job title
- Excellent written and verbal communication skills
- Demonstrated problem-solving and troubleshooting skills
- - natural fit with our corporate culture and values
- Familiarity with ITIL v3, ConnectWise and CompTIA A+ certification is a plus
About Longleaf
The Longleaf Network is a small Managed Service Provider that specializes in professional services clients (legal, health, financial services, and veterinary practices). We've been growing steadily since opening our doors in 2006 and serve 500+ locations nationally. Our corporate headquarters is in Greensboro, NC.
We are a team of professionals who value kindness, honesty, expertise, responsibility, transparency, stewardship, and continuous improvement.
Job Type: Full-time
Pay: $44,875.00 - $52,152.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
COVID-19 considerations:
This position requires the candidate to be vaccinated for COVID-19. When the occasion arises that we have to send an employee to a customer site, we have protocols in place to keep everyone safe!
Experience:
- MSP Help Desk Technician: 1 year (Preferred)
Work Location: One location