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Job Description
Under general direction of the Manager of Office and Classroom Technology is responsible for the management and maintenance of lab facilities which include the Academic Computing Center, K123, Seaton Computing Center and other Academic Labs as assigned. Lab responsibilities include the hiring, training, scheduling, and supervising of lab assistants, the installation and maintenance of hardware and software, the day-to-day support of instructors and students using the labs, the creation and distribution of lab related documents, and the gathering of lab usage statistics. Hires, trains, schedules, supervises, and evaluates student lab aides. Applies managerial expertise to determine the promotion, disciplinary measures or termination of employment for lab aides. Provides assistance in the scheduling of classroom labs and handles schedule conflicts. Tracks the sale of print cards, print units and related records. Collects cash for the paid printing system. Provides communication with faculty and students on lab policy, lab schedules, software and hardware availability. Maintains communication with faculty on all lab problems that affect student usage. Collects and keeps track of lab usage statistics. Provides access to computer software, hardware, and student accounts on the appropriate systems. Coordinates installation and maintenance of computer hardware and software. Provides technical assistance to lab patrons with computer software, printing, and the use of scanner, digital projector, document camera, video player, and copier machine. Responds to service requests from IT Help Desk. Applies technical knowledge to solve problems with computer software, hardware, printing, and projection systems. Responsible for lab computer classroom environment. Coordinates services and repair of lab facilities with Campus Services. Organizes routine cleaning of computer equipment in all assigned labs. Identifies, troubleshoots, and creates Help Desk tickets for problems with software, hardware, audio and video equipment. Provides daily lab activity reports to the Manager and other lab support staff. Provides information to the Manager as needed for the planning process. Instructs to faculty/staff on the use of equipment in computer classrooms and technology enhanced classrooms. Contributes to the faculty/staff training effort of IT. Establishes policies and procedures for daily operations of all assigned labs. Develops technical and procedural documentation for both external and internal use. Works with other IT areas on joint projects.