Retail Manager I

Forecasts product, marketing and staffing needs staying within related budgets for delivery of textbooks. Plans, develops, and manages strategies to ensure product is available for purchase and customer service standards are met. Immediately addresses concerns to avoid budget or service shortfalls. Enforces cash handling policies and inventory controls related to shoplifting and material handling protocols. Supervise Book Division student staff of 18 - 50 students, including participate in hiring, create work schedule to meet coverage needs to stay within budget, approve payroll in UAccess, train staff, direct day-to-day tasks, and conduct performance evaluations. Interact and maintain relationships with faculty and staff to promote course materials initiatives, assist with course material adoption submission process deadlines, locate materials, follow up to discrepancies, answer questions regarding course material savings programs, support personal shopping product holds and more. Respond to customer questions and inquiries related to books to deliver world class service either in person, phone or email. Assists with specialized customer requests, accounts, and charge inquiries. Provides administrative support for Book Division, including data entry, report generation, respond to multiple department emails, event coordination (coordinator breakfast, sales tent at Tucson Festival of Books, back to school), submit marketing requests and participate in department planning meetings.